We strive to create beautiful experiences for our guests and a stress free process for all parties involved from start to finish - for you, us and all of our partners in between that contribute to making our retreats so special. As a result, we've created some booking and cancellation policies based on creating a fair, smooth and equitable situation for all.
Your deposit is payable upon reservation confirmation. This is required to ensure your room is allocated and spot on retreat secured.
Deposits are non-refundable. Please ensure that you have read these policies in full and have considered your circumstances prior to submitting your deposit.
To be eligible for any listed early bird pricing, your deposit must be paid prior to the stated end date of the sale.
Balance payments refer to the amount remaining following your deposit payment. Your Balance is due in full 30 days prior to retreat start date.
INCLUSIONS & TRAVEL
Our retreats inclusive of accommodations, meals, yoga and tax. All retreat costs listed on our site are exclusive of travel, and we cannot be held responsible for any related costs, including weather related incidences. Please ensure that you have purchased travel insurance.
CANCELLATIONS & REFUNDs
Deposits are non-refundable. No exceptions.
In the unlikely event that a retreat is cancelled we will refund your deposit in full via the same method of payment received.
- Cancellations made up to 30 days prior to retreat start date, will be issued a full refund less a 10% administration fee.
- Cancellations made 7-29 days prior to retreat start will receive a refund of 50% of the balance payment.
- Cancellations made within 7 days of retreat start will not be eligible for a refund.
Please note that we are not responsible for any and all costs related to travel including weather. Please ensure that you have purchased travel insurance.
PRIVACY & SECURITY
Heart & Soul Retreats is committed to protecting your privacy online.
Our goal in collecting personalized information is to provide the best possible service with regards to all aspects of our retreats. We use your information in order to enhance your experience with us, to process any necessary transactions and to follow up with correspondence.
Rest assured that we do not share any information with non-affiliated companies, nor do we sell, trade or rent your personal information to others.